Quantum Heating & Air Conditioning Inc.
Effective Date: 01/01/2026
1. Introduction
Quantum Heating & Air Conditioning Inc. (“Quantum,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy applies to all interactions with our business, including our website, landing pages, funnels, forms, phone systems, CRM, and marketing automation platforms.
By submitting your information through any of our forms or communication channels, you agree to this Privacy Policy.
2. Information We Collect
🔹 Personal Information
- Name
- Phone number
- Email address
- Property or service address
- Service request details
🔹 Communication Data
- Call recordings (including AI-assisted or automated calls)
- SMS/text messages
- Emails and chat conversations
- Appointment and service history
🔹 Technical & Tracking Data
- IP address
- Browser and device type
- Website activity (via cookies, pixels, analytics tools)
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide estimates
- Schedule and manage appointments
- Deliver HVAC services
- Send confirmations, reminders, and updates
- Provide customer support
- Send promotional and marketing communications
- Improve our marketing, services, and user experience
4. Communications & Consent
By submitting your information through our website, forms, or funnels, you consent to receive communications from Quantum Heating & Air Conditioning Inc.
These communications may include:
- Phone calls (live, automated, or AI-generated)
- Text messages (SMS/MMS)
- Emails
These messages may be used for:
- Appointment scheduling and reminders
- Service updates and follow-ups
- Customer support
- Marketing and promotional offers
Consent is not a condition of purchase. Message and data rates may apply.
👉 Full details are outlined in our Terms and Conditions.
5. How We Share Your Information
We do not sell your personal information.
We may share your information with:
- CRM and marketing platforms (including GoHighLevel)
- Communication providers (SMS, email, calling systems)
- Payment processors
- Service providers and subcontractors (if required)
- Legal authorities, when required
All third parties are required to maintain confidentiality and security.
We do not sell or share personal data for cross-context behavioral advertising.
6. Data Security
We implement reasonable safeguards to protect your information.
However, no system is completely secure. Quantum Heating & Air Conditioning Inc. is not liable for unauthorized access beyond our control.
7. Cookies, Pixels & Tracking
We may use:
- Cookies
- Tracking pixels (e.g., Meta, Google)
- Analytics tools
These help us:
- Improve marketing performance
- Track conversions
- Optimize user experience
You can disable cookies through your browser settings.
8. Your Privacy Rights (California – CCPA)
You may have the right to:
- Access your data
- Request deletion
- Correct inaccurate data
- Opt out of certain uses
To request, contact:
📧 marketing@quantumhvac.com
9. Third-Party Links
We are not responsible for third-party websites linked from our pages.
10. Children’s Privacy
We do not knowingly collect data from individuals under 18.
11. Updates
We may update this policy. Changes will be posted with a new effective date.
12. Contact Information
Quantum Heating & Air Conditioning Inc.
📧 marketing@quantumhvac.com
📞 (951) 541-5579